Privacy Policy

Effective Date: January 1, 2025

Nnekkie ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding it.

1. Information We Collect

Account Information: Name, email address, phone number, and password when you register.
Profile Information: Profile photo and any updates you make to your profile.
Location Data: Campus selection and approximate location used to show you relevant lodges nearby.
Payment Information: Transaction references and payment status. Full card details are handled directly by Paystack and are never stored on our servers.
Device Information: Device type and push notification token for sending alerts and updates.
Usage Data: Pages viewed, searches performed, and features used within the app.

2. How We Use Your Information

To create and manage your account
To match you with relevant campus lodges
To process reservations and payments
To send booking confirmations, payment receipts, and important updates
To enable in-app messaging between students and agents
To improve the platform's features and user experience
To detect fraud and enforce our Terms and Conditions

3. Sharing of Information

We do not sell your personal data. We share information only in the following limited cases:

With lodge agents: Your name and contact details are shared with the agent once you complete a reservation, to facilitate move-in.
With payment processors: Paystack receives the information necessary to process your transactions.
With service providers: Firebase (authentication, messaging, chat), OneSignal (push notifications), and Google Maps (location) receive data necessary to provide their services.
When required by law: We may disclose data to comply with legal obligations.

4. Biometric Data

If you enable biometric login, your fingerprint or face authentication is processed entirely on your device by your phone's operating system. Nnekkie never accesses, stores, or transmits your biometric data.

5. Data Retention

We retain your account data for as long as your account is active. You may request deletion of your account and associated data at any time through the app's Account settings.

6. Security

We implement industry-standard security measures including HTTPS encryption for all data transmission and secure password storage. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, go to Profile > Edit Profile, or contact us at [email protected].

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app. Continued use of Nnekkie constitutes acceptance of the updated policy.

9. Contact

For privacy-related questions, contact us at [email protected].