Delete Your Nnekkie Account

If you no longer wish to use Nnekkie, you can permanently delete your account directly from the app. Nnekkie provides an in-app deletion option so you do not need to contact support before closing your account.

Account deletion is permanent. Once completed, you will be signed out and may no longer be able to recover your profile, listings, reservations, messages, or other account information.

How to Delete Your Account in the App

1. Sign in to your Nnekkie account.
2. Open the Account or Profile tab.
3. Select Delete Account.
4. Read the deletion notice carefully.
5. Type DELETE in the confirmation field.
6. Select the final delete button to permanently delete your account.

The request is sent using your authenticated account details. This verifies that the deletion request came from the signed-in account owner and helps protect accounts from unauthorised deletion.

If You Cannot Access the App

If you cannot sign in or experience a problem with the in-app deletion option, email [email protected] from the email address connected to your Nnekkie account.

Your message should include:

• Your full name
• Your registered email address
• Your registered phone number, if available
• A clear request to delete your Nnekkie account

We may request additional information to verify that you own the account before processing a support-assisted deletion.

What Happens When Your Account Is Deleted

After successful deletion:

• Your Nnekkie profile and authentication record are removed
• You are signed out from the app
• Your saved favourites, notifications, waitlist entries, and account preferences are removed where applicable
• Your agent payout account information is removed where applicable
• Lodge listings owned by your account and their associated media are removed where applicable
• Your access to student, agent, wallet, reservation, and messaging features ends
• Account-specific information stored locally on your device is cleared

Some information connected to other users, completed transactions, disputes, or legal records may not be deleted immediately or may be retained in a restricted or anonymised form.

Information We May Retain

Nnekkie may retain limited records where reasonably necessary for:

• Completed or pending payments
• Reservation, inspection, handover, refund, or payout records
• Financial reconciliation, accounting, and tax obligations
• Fraud prevention and platform security
• Chargebacks, complaints, investigations, and dispute resolution
• Compliance with applicable laws, regulatory requirements, or lawful requests
• Protecting the rights and safety of Nnekkie and its users

Retained information is restricted to the purpose for which it is required and handled in accordance with applicable law and Nnekkie’s privacy practices.

Before Deleting Your Account

Before proceeding, ensure that you have resolved or saved any information relating to:

• Active lodge reservations
• Pending inspections or lodge handovers
• Outstanding or failed payments
• Refunds, wallet balances, or agent payouts
• Booking receipts and transaction records
• Messages with students or agents
• Published lodge or student-sublet listings
• Referral activity or rewards

If you are an agent with a pending payout or a student with an active reservation, contact support before deleting your account to avoid interrupting an unresolved transaction.

Processing Time

In-app account deletion is normally processed immediately after successful confirmation. Support-assisted deletion requests may require additional verification and can take longer to complete.

Can a Deleted Account Be Recovered?

No. Account deletion is intended to be permanent. If you wish to use Nnekkie again after deletion, you may need to create a new account. Previous reservations, listings, messages, rewards, or account history may not be restored.

Need Help?

If account deletion fails, times out, or you need help resolving an active transaction before deletion, contact us at [email protected].