Account Deletion

Delete Your Nnekkie Account

We understand that sometimes people move on, graduate, relocate, or simply decide to take a break. If you no longer want to use Nnekkie, you can request to permanently delete your account and personal information associated with it.

At Nnekkie, we believe your data belongs to you. We’re committed to making the account deletion process clear, simple, and transparent.

How to Request Account Deletion

To request deletion of your Nnekkie account, please send an email to [email protected] using the email address connected to your Nnekkie account.

Your request should include:

Your full name
Your registered email address
Your phone number linked to the account (if available)
A short message requesting account deletion

This helps us verify ownership of the account and protect your information from unauthorized deletion requests.

What Happens When Your Account Is Deleted

Once your request has been verified, we’ll begin the process of permanently deleting your Nnekkie account.

This may include removing:

Your profile and account information
Your saved preferences and account settings
Your messages and communication history where applicable
Your uploaded photos or lodge-related content
Your access to the Nnekkie platform and services

After deletion is completed, you may no longer be able to recover your account or access certain information associated with it.

Information We May Retain

In certain situations, we may retain limited information where required for legal, safety, fraud prevention, financial, tax, dispute resolution, or operational purposes.

For example, we may keep records related to completed reservations, transactions, payment activity, abuse prevention, or regulatory obligations for a limited period of time.

Any retained information will be handled securely and only kept for purposes permitted under applicable laws and platform policies.

Processing Time

Most account deletion requests are processed within 7 to 30 days after verification.

In some cases, processing may take longer if additional verification or review is required.

Before You Delete Your Account

Before requesting deletion, we recommend making sure you no longer need access to:

Reservation details
Booking history
Messages with agents or students
Uploaded lodge listings or media
Referral activity or rewards

Once your account is deleted, some information may no longer be recoverable.

Need Help?

If you have questions about your account, privacy, or data handling, our team is here to help.