Privacy Policy
Last Updated: August 10, 2026
Nnekkie (“Nnekkie”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains the information we collect, how we use and share it, how long we retain it, and the choices and rights available to you.
This Policy applies when you use the Nnekkie mobile application, website, lodge-sharing pages, and related student accommodation services.
1. Information We Collect
Depending on how you use Nnekkie, we may collect the following information:
- Account information: Your name, email address, phone number, account type, campus, authentication details, and Nnekkie user ID.
- Profile information: Your profile photo and other information you add or update in your account.
- Campus and location information: Your selected campus and, with your permission, device location used to show relevant accommodation. Agents and approved subletters may provide lodge addresses, campus areas, and coordinates when creating listings.
- Lodge and subletting information: Property names, descriptions, prices, facilities, availability, addresses, photos, videos, rules, and other listing information you submit.
- Reservation information: Inspection requests, reservations, booking status, payment stages, handover confirmations, receipts, refunds, and related transaction history.
- Payment information: Payment amounts, transaction references, payment status, and provider responses. Card and bank-payment credentials are processed by the selected payment provider, such as Paystack. Nnekkie does not intentionally store complete card details.
- Agent payout information: Bank name, account number, account-holder details, payout status, transfer references, and failed or completed payout records.
- Messages and support communications: Messages exchanged through in-app chat and communications sent to our support channels.
- Media and device permissions: Photos, videos, or camera content you choose to upload. We access your camera, photo library, or storage only when you grant permission and use a feature that requires it.
- Device and notification information: Device type, operating system, app version, notification token, language, and basic diagnostic information.
- Usage information: Searches, filters, favourites, pages viewed, listing interactions, app events, and features used.
- Social sign-in information: If you sign in with Google or Apple, we may receive information authorised by you, such as your name, email address, profile image, and provider account identifier.
- Verification and security information: Information used to verify accounts, prevent fraud, investigate abuse, secure transactions, and enforce platform rules.
2. How We Use Your Information
We use personal information to:
- Create, verify, secure, and manage student and agent accounts
- Provide campus-specific lodge and subletting recommendations
- Support lodge searches, filters, favourites, and comparisons
- Create, review, publish, and manage accommodation listings
- Arrange inspections, reservations, complete payments, and lodge handovers
- Process and reconcile payments, refunds, wallet balances, and agent payouts
- Generate reservation records, transaction histories, and receipts
- Enable communication between students, agents, owners, and approved subletters
- Send payment, reservation, chat, security, and account notifications
- Open shared lodge links in the app or on the Nnekkie website
- Provide customer support and respond to complaints or disputes
- Monitor performance, diagnose technical problems, and improve the platform
- Detect fraud, misuse, duplicate payments, unauthorised activity, and security incidents
- Comply with legal, accounting, regulatory, and contractual obligations
3. Our Lawful Bases for Processing
Where applicable, we process personal information based on one or more of the following:
- Contract: Processing necessary to create your account and provide inspections, reservations, payments, chat, listings, and other requested services.
- Consent: Processing based on your permission, including optional location access, notifications, camera access, media uploads, and certain communications.
- Legal obligation: Processing necessary to comply with applicable financial, tax, regulatory, law-enforcement, and data-protection requirements.
- Legitimate interests: Processing necessary to secure Nnekkie, prevent fraud, improve our services, support users, and protect the rights and safety of the platform and its users.
Where processing depends on consent, you may withdraw that consent through your device settings, the app, or by contacting us. Withdrawal does not affect processing lawfully completed before consent was withdrawn.
4. How We Share Information
We do not sell or rent your personal information.
We may share limited information in the following circumstances:
- Students, agents, owners, and subletters: Information necessary to arrange an inspection, manage a reservation, communicate, complete a handover, or resolve a booking issue may be shared with the relevant parties.
- Payment and payout providers: Payment details required to initialise, verify, reconcile, refund, or pay out a transaction may be shared with providers such as Paystack and participating banks.
- Technology providers: We use providers such as Google Firebase for authentication, analytics, notifications, and chat; OneSignal for notifications; Google Maps for location features; and Google or Apple for social sign-in.
- Hosting and storage providers: Information and uploaded media may be processed by infrastructure, database, cloud-storage, media-delivery, and security providers acting on our behalf.
- Professional advisers: Information may be shared with auditors, accountants, legal advisers, insurers, or other professional service providers where reasonably necessary.
- Legal and safety requirements: We may disclose information where required by law, court order, regulatory request, or where reasonably necessary to prevent fraud, protect users, investigate abuse, or defend legal rights.
- Business changes: Information may be transferred as part of a merger, financing, restructuring, acquisition, or sale of all or part of the business, subject to appropriate safeguards.
5. Public Lodge Information and Sharing
Lodge information intended for public discovery—including the lodge name, general campus or area, price, photos, videos, facilities, and description—may be displayed in the app and on public lodge-sharing pages.
Students and agents can share lodge links with friends, coursemates, and potential roommates. Information displayed on a shared lodge page may be viewed by anyone who receives or accesses that link.
Exact private addresses and personal contact information should not be included in public descriptions, photos, videos, or chat messages unless you intend to disclose them.
6. Location Information
Nnekkie uses campus selection and location information to provide relevant accommodation results. Device-location access is optional and requires your permission.
You can disable location access through your device settings. Some nearby-lodge, map, or location-based features may not work correctly after permission is disabled.
Agents and approved subletters may provide a lodge address or map location when creating a listing. Location information may be used to categorise the lodge and assist with inspections or confirmed handovers.
7. Photos, Videos, and Other Content
When you upload a profile image, lodge photograph, video, or other content, you authorise Nnekkie to store, process, display, resize, and deliver that content as required to operate the platform.
You must have permission to upload the content and must not include unlawful material or disclose another person’s personal information without appropriate authority.
8. Biometric Information
If biometric authentication is available and you choose to enable it, your fingerprint, facial scan, or other biometric template is processed by your device’s operating system.
Nnekkie does not receive or store your fingerprint or facial template. We receive only the device’s confirmation that authentication succeeded or failed.
9. Notifications and Communications
With your permission, we may send notifications about messages, inspections, reservations, payments, handovers, payouts, account security, and important platform updates.
You can manage notification permissions through your device settings. Transactional or security information may still be displayed within the app.
10. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, fulfil the purposes described in this Policy, resolve disputes, prevent fraud, and satisfy legal, accounting, tax, or regulatory requirements.
- Account and profile information is generally retained while your account remains active.
- Listings and uploaded media may be retained while published or while required for an active reservation or dispute.
- Chat and support records may be retained for user safety, service delivery, dispute resolution, and abuse prevention.
- Payment, reservation, refund, handover, and payout records may be retained after account deletion where required for financial reconciliation, fraud prevention, legal compliance, or dispute resolution.
- Device tokens and cached account information are removed or invalidated when they are no longer required or when account deletion is successfully completed, subject to technical and legal limitations.
Information retained after account deletion will be limited, restricted, or anonymised where appropriate.
11. Account Deletion
You can delete your account from the Account or Profile section of the app by selecting Delete Account and completing the confirmation process.
If you cannot access the in-app option, contact [email protected] using the email address associated with your account.
Account deletion removes or disables your account and associated information where applicable. Certain transaction, payout, dispute, security, and legal records may be retained as explained in this Policy.
12. Data Security
We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, alteration, disclosure, loss, or destruction. These measures include encrypted network connections, access controls, authentication protections, transaction verification, and operational monitoring.
No internet, mobile, or electronic storage system can be guaranteed to be completely secure. You are responsible for protecting your password, device access, verification codes, and account credentials.
If you believe your account or personal information has been compromised, contact us immediately.
13. International Data Processing
Some service providers used by Nnekkie may process or store information outside Nigeria. Where personal information is transferred internationally, we take reasonable steps to use appropriate contractual, organisational, or legal safeguards as required by applicable law.
14. Your Privacy Rights
Subject to applicable law, including the Nigeria Data Protection Act 2023, you may have the right to:
- Request information about how your personal data is processed
- Access personal information held about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of certain processing
- Object to processing based on legitimate interests
- Withdraw consent where processing depends on consent
- Request portability of eligible personal information
- Complain to the Nigeria Data Protection Commission or another competent authority
Some rights may be limited where processing is required to complete a transaction, protect another person’s rights, prevent fraud, resolve a dispute, or comply with the law.
To exercise a privacy right, update your information through the app or email [email protected]. We may request reasonable information to verify your identity before acting on the request.
15. Children and Young Users
Nnekkie is designed primarily for university and tertiary-institution communities. Users who are not legally able to consent to the processing of their personal information should use Nnekkie only with the involvement and permission of a parent, guardian, or other authorised adult.
If you believe a child has provided personal information without appropriate authority, contact us so we can review and address the matter.
16. Third-Party Links and Services
Nnekkie may contain links to payment providers, maps, shared lodge pages, app stores, or other third-party services. Their privacy practices are governed by their own policies, and we encourage you to review them before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, technology, legal obligations, or business practices.
Where changes are significant, we may provide notice through the app, website, email, or another appropriate channel. The “Last Updated” date indicates when the Policy was most recently revised.
18. Contact Us
For privacy questions, account-deletion assistance, complaints, or requests concerning your personal information, contact:
Email: [email protected]
You may also submit a complaint to the Nigeria Data Protection Commission if you believe your data-protection rights have been violated.